Managed IT Services ยท Gilbert, AZ
Your IT department, without the headcount
Monitoring, patching, help desk, security, vendor management and planning, delivered by a named pod of our own engineers at a flat monthly cost.
What is included every month
- Round the clock monitoring on servers, endpoints and network hardware
- Operating system and third party patching on a schedule, with reporting so you can prove it happened
- Unlimited help desk with a 15 minute response target during business hours
- Security tooling: MFA enforcement, endpoint detection, email filtering, DNS filtering
- Backup management with restores tested on a schedule
- Vendor management, so you stop being the translator between your ISP, your line of business software and your phone provider
- Documentation kept current, owned by you
- Quarterly review covering risk, spend and what is coming next
What is quoted separately
- Hardware and licensing, at cost plus a stated margin you can see
- Projects: office moves, migrations, new server builds, cabling
- After hours work outside emergency response
- Anything genuinely new, quoted before it starts, never after
Who takes this first
Where this matters most
Businesses that have outgrown one person handling the computers on top of another job. Typically twenty to two hundred people, or smaller when the compliance load is heavy.
It is rarely bought in isolation. Most businesses pair it with the services listed alongside, because the failures they prevent overlap. We will tell you which combination actually fits rather than quoting all of them.
Billed at $250 per hour, two hour minimum plus $125 travel for onsite, or included in a flat monthly agreement with neither. See pricing.
Industries that lean on this
Usually paired with
Straight answers
Questions we get about managed it services
Is there a long term contract?
Month to month is available, and commitments earn a lower rate. Detail on the pricing page. Nothing locks you in, and you keep your documentation and credentials either way.
How is it priced?
On user and device count, as a flat monthly figure. Our hourly rate is $250, and a managed agreement works out well below that per ticket for anyone with a steady support load. We quote after the assessment, never before, because a number without a look at your environment is a guess.
Can you work alongside our internal IT person?
Often the best setup. They keep the business knowledge and the user relationship, we bring the tooling, after hours coverage, security stack and a second pair of hands for projects. We call this co-managed and price it lower than full coverage.
What happens in the first thirty days?
Monitoring and security tooling get deployed, your environment gets documented properly, we work the fix first list in risk order, and your staff meet the pod so they know who to call. Most of the visible noise settles inside the first quarter.
Get an honest read on your environment
A written report, red amber green, with a fix first list ranked by risk and cost. Free, no obligation, and yours to keep whether you hire us or not.
