Technology
The platforms your business actually runs on
Every one of these is in production across our client base, with a named engineer who owns it. We are not learning them on your time.
Seven platforms, supported in depth
Click any logo for what we do with it, the problems we see most, and how to get help.
Office 365
Most tenants we inherit were set up once, by whoever was cheapest, and never touched again. Default security, licences nobody uses, and an admin account belonging to a former vendor.
View →Microsoft Exchange
Plenty of businesses still run Exchange on their own hardware, and plenty of providers would rather not touch it. We still do, because sometimes staying put is the right answer and sometimes it is the only one.
View →Windows Server
In most small businesses there is one machine that quietly runs everything: the files, the line of business application, the licensing, the logins. It is usually out of warranty and nobody knows what would happen if it stopped.
View →Microsoft SQL Server
Practice management, accounting, ERP and line of business systems mostly sit on SQL Server. It is invisible until the application slows to a crawl, and by then nobody has run maintenance on it for years.
View →QuickBooks
QuickBooks is where the money lives, and it is also the application most likely to be running on a network share nobody designed, with a company file that has been growing since 2014.
View →SonicWall
A SonicWall out of the box is a decent firewall. A SonicWall three years later, with rules added by four different people and a subscription that lapsed, is a box with lights on.
View →Ubiquiti
Ubiquiti gear is excellent and genuinely affordable, which is why so much of it is installed badly. Access points placed by convenience, one flat network, and a controller nobody has logged into since the install.
View →Why this page exists
Nearly every provider claims all of these. Few can prove any of them.
Listing logos is easy. What matters is whether somebody has done the awkward version: recovering a Microsoft tenant from a provider who registered it in their own name, rebuilding a corrupted QuickBooks company file, or working out that an application did not get slower, its antivirus started scanning the database.
Each page here sets out the failures we see most in that platform, what we actually do about them, and straight answers to the questions people ask. Read one and you will know within a minute whether we have been there before.
If we have not, we will say so. There are platforms we do not touch, and telling you that is cheaper for both of us than learning on your time.
How support is delivered
- Named engineer per platformOwns it
- 15 minutes responseManaged clients
- Vendor escalationWe make the call
- Documented, owned by youFrom day one
- Never outsourcedOur own US staff
- Hourly or flat monthly$250/hr
Straight answers
Questions about platform support
Do you only support these seven?
No, these are the ones deep enough in our client base to have a named owner and a page of their own. We support the usual surrounding stack too: Windows and macOS endpoints, Microsoft 365, common practice management and accounting platforms, and most business grade network hardware.
What does deep support actually mean?
That an engineer here has done the awkward version, not just the install. Recovered a tenant from a former provider. Rebuilt a corrupted company file. Traced why an application slowed down for two years and found it was antivirus scanning a database. That experience is the difference between a fix and a workaround.
Our vendor says the platform is our responsibility. Is it?
Partly. Your software vendor owns their application and their updates. Nobody but you owns the server underneath, the backups, the configuration and the maintenance, and that is the part we take on, including the escalation between the two.
Can you take over something somebody else built?
Yes, and that is most of what we do. We document it first, tell you what state it is genuinely in, and give you a prioritised list before changing anything.
Do we need a managed agreement to get help with one of these?
No. Any of them can be a project or hourly work at $250 per hour, with a two hour minimum and a $125 travel charge for onsite visits. Managed clients get the 15 minutes response, no minimum and no travel charge, but you do not have to sign anything to get a specific problem fixed.
Get an honest read on your environment
A written report, red amber green, with a fix first list ranked by risk and cost. Free, no obligation, and yours to keep whether you hire us or not.
